Privacy policy

Polaris Research (Polaris Research) respects your privacy. This Privacy Policy explains how we handle personal information when you visit our website, create an account, place an order, subscribe to our newsletter, or contact us.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our site, you acknowledge this policy.

• Business name: Polaris Research
• Location: Australia
• Contact: support@polarisresearch.com.au

Depending on how you interact with us, we may collect:

• Identity and Contact Details - name, email address, phone number, delivery and billing addresses.
• Order Information - products purchased, quantities, batch numbers, payment method, order history, and delivery preferences.
• Account Details - login credentials if you create an account (stored securely; we never store full card numbers).
• Communications - messages you send via our contact form or email, and support correspondence.
• Marketing Preferences - whether you have opted in to receive promotional emails (see the Spam Act 2003).
• Technical Data - IP address, browser type, device information, pages visited, and referral source. We use privacy-friendly analytics that do not rely on advertising cookies (see section 6).

We collect personal information directly from you when you place an order, subscribe to our newsletter, or contact us. We may also collect limited technical data automatically when you browse our site.

We use personal information to:

• Process and fulfil orders, including payment, dispatch, and delivery.
• Send transactional emails such as order confirmations, shipping updates, and receipts.
• Provide customer support and respond to enquiries.
• Send marketing communications where you have given express consent (you may unsubscribe at any time).
• Improve our website, products, and customer experience.
• Comply with legal obligations, including tax and record-keeping requirements.
• Detect and prevent fraud or misuse of our services.

We will not sell your personal information. We only use or disclose information for the purposes described in this policy or as required by law.

We share personal information with trusted providers who assist us in operating our business. They may only use your data to perform services on our behalf:

• Your bank - payments are made by direct bank transfer (Osko / PayID). We never see or store your card or banking login details; you transfer funds from within your own banking app using the reference we provide.
• Resend - transactional email delivery (order confirmations, shipping notifications).
• Klaviyo - email marketing and newsletter management (only if you opt in).
• Australia Post - parcel delivery, address validation, and tracking.

Some providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle your information in accordance with the APPs.

We use privacy-friendly, cookieless analytics to understand aggregate site usage and improve our website. Our analytics does not track individuals across websites and does not collect personal information for advertising profiles.

If we ever introduce analytics tools that set advertising or marketing cookies, we will update this policy and request your consent before those tools are activated, in line with Australian privacy best practice.

Essential cookies or local storage may be used for site functionality (for example, age verification preference, theme selection, or cookie notice dismissal).

We retain order and customer records for as long as necessary to fulfil orders, meet Australian tax and accounting obligations (generally seven years for tax records), and resolve disputes.

We implement reasonable technical and organisational measures to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. We do not collect or store card details - payments are made by direct bank transfer (Osko / PayID) from within your own bank.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Under the Privacy Act 1988, you may:

• Request access to the personal information we hold about you.
• Request correction of inaccurate, incomplete, or out-of-date information.
• Withdraw marketing consent at any time using the unsubscribe link in our emails or by contacting us.
• Request deletion of your information where we are not required to retain it by law (subject to our legal obligations).

To exercise these rights, email support@polarisresearch.com.au. We will respond within a reasonable period, usually within 30 days.

If you believe we have mishandled your personal information, please contact us first at support@polarisresearch.com.au. We will investigate and respond promptly.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Phone: 1300 363 992

Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe we have collected information from a minor, please contact us so we can delete it.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will reflect any changes. Material changes will be communicated via our website. Continued use of our site after changes constitutes acceptance of the updated policy.

Related policies: Terms of Service, Returns & Refunds.